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MANHATTAN ACTIVE®

ORDER
MANAGEMENT

The “omni” in omnichannel.

Born in the cloud, and built entirely from microservices, it is engineered to be extended and never needs upgrading. It uses machine learning and IoT integration to ensure promises made are promises kept. It is the system of truth for customer orders across all channels, brands and geographies, greatly improving operational agility and the customer experience. 

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Versionless

Continuous access to innovation with new features and updates released throughout the year.

Intelligent

Applied intelligence empowers real-time fulfillment optimization to ensure promises are kept, profitably.

Unified

A single app to sell anywhere, engage anywhere and fulfill anywhere. 

Agile
Engineered to adapt rapidly to changing business and operational process and experience needs.
Scalable
Scales performance automatically to match demand peaks when needed.
Your commerce. Unified.
Unification of order management, customer engagement, point of sale and store inventory & fulfillment.
Customer Engagement 
Real-time insights into how, when and where customers want to shop and communicate with your brand. 
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Point of Sale
Resilient cloud-native store selling and engagement on any form factor with global promotions and omnichannel cart support.
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Store Inventory & Fulfillment
Robust, DC-quality inventory management and BOPIS, BORIS, ship from store and contactless curbside fulfillment.
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Interactive
Inventory 

Complete view of all inventory across the network ensures accuracy of inventory availability and fulfillment.

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Dynamic Order
Promising

Customized views of enterprise inventory by channel, product, customer and more to ensure accurate promising.

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Intelligent Fulfillment
Optimization 

 

Real-time fulfillment sourcing optimization, with machine learning to lower costs and maximize profitability.

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Omnichannel
Service 

Unified customer service for full order lifecycle support in the contact center or through digital self-service.

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Manhattan Active
Technology 

Cloud native and designed entirely from microservices that automatically scale to meet performance demands. 

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Manhattan
ProActive

WYSIWYG development environment to extend the data, services and user interface components of Manhattan Active solutions.

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More than an a leader

The only leader in The Forrester Wave™: Order Management Systems, Q2 2021. Download the report to find out why Forrester says Manhattan Associates is a power player in the OMS category.

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OMNI ANF ROI Calculator

Use our Adaptive Network Fulfillment (ANF) ROI calculator to measure how optimizing fulfillment, shipping and stores can help you maximize margins and profitability in your digital commerce marketplace.

Calculate Your Savings

“As we deliver on our omni strategy, our product fulfillment capabilities are crucial, and Manhattan’s OMS is helping us with enhanced visibility of our product inventory so that we can deliver our product shipments most efficiently and effectively to our customers.”

— PetSmart

“Manhattan’s success with large and innovative omnichannel retailers, across multiple geographies, was critical in our selection process. Its Enterprise Order Management solution will become the heartbeat of our omnichannel operation and will drive conversions across every point of commerce and improve customer lifetime value.”

— Lacoste

Explore
The extraordinary ways Manhattan Active Order Management combines industry-leading functionality with state-of-the-art technology.
Manhattan Active Omni Brochure

Manhattan Active Platform Technology 

Omnichannel Customer Service

Retail Snapshot

Omnichannel Fulfillment Optimization

Unify the Customer Experience

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