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MANHATTAN ACTIVE®

CUSTOMER
ENGAGEMENT

Customers desire more than a sales transaction: they want a relationship with their favorite brands that combines unstructured customer insight – like social conversations – with structured data, like real-time customer orders, interaction history and preferences, to personalize and manage any customer interaction. 

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Versionless

Continuous access to innovation, with new features and updates released throughout the year.

Engaging

Actionable insight across orders, interaction history and preferences, with personalized interactions across social channels.

Self-Service

Rich digital self-service allows extensive control over the purchase and post-purchase experience by the consumer.

Visibility
Create a single view of your customer across order history, interactions and social.
Scalable
Scales performance automatically to match demand peaks when needed.
Managed Experiences
Case management, predictive issue detection, unified communications and case history.
Your commerce. Unified.
Unification of order management, customer engagement, point of sale and store inventory & fulfillment.
Order
Management
Globally optimized visibility, promising and fulfillment, with omnichannel customer service.
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Point of Sale
Resilient cloud-native store selling and engagement on any form factor, with global promotions and omnichannel cart support.
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Store Inventory & Fulfillment
Robust, DC-quality visibility and execution capabilities in the store, with native RFID support.
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Contact
Center 

Unified customer service for full order lifecycle support in the contact center.

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Digital
Self-Service

Native digital self-service to manage the post-purchase experience.

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Manhattan Active
Technology 

Cloud native and designed entirely from microservices that automatically scale to meet performance demands. 

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Thought Leadership Video
Customer Engagement

Create meaningful experiences to build brand loyalty. Karthik Marudur, customer engagement expert, shares his thoughts on why customer engagement matters. It’s all about relationships.

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“Nearly 90% of organizations say they are focused on personalizing customer experiences, yet only 40% of shoppers say that information they get from retailers is relevant to their tastes and interests.”

— Brendan Witcher

Explore
The extraordinary ways Manhattan Active Customer Engagement enables exceptional engagement and support experiences across the buyer journey.
Delivering Customer Service Where and When Needed

Empowering Store Associates

Delivering Omnichannel Customer Experiences

 

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