Unify the customer experience, from purchase to delivery

Learn how Manhattan ActiveTM solutions provide greater insights into the customer journey, from order orchestration to order collection.

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Introduction

Mary has placed an order for same day pick up.

The order is received by Manhattan Order Management, which has an enterprise-wide view of inventory and uses advanced optimization technology to select the most profitable way to get the item to Mary’s local store.

QUESTION

How does an order
management system work?

FIND OUT

Our solution puts your customer at the center of your business and consolidates order information and transactions into one repository. Hundreds of complex calculations can now be made in an instant, based on real-time stock locations, availability and delivery needs, no matter how, where or when an order is made.

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Currently, only 10% of industry leaders believe they can make a profit while fulfilling omnichannel demand.

One Poll consumer survey 2017

Order Fulfillment

Order management can fulfill the order two ways: Either from the distribution center using advanced order streaming technology to prioritize it, or in store to ensure it gets to Mary in time.

Choose an option to learn more.
A.) Fulfill from
a nearby store
B.) Fulfill from
the distribution center

Fulfill from a nearby store:

Since the order is fulfilled from store inventory, Manhattan Store Order Fulfillment instructs the associate to pick Mary’s item with optimal pick path guidance. The transaction data collected is processed using machine learning technology to improve forecasting accuracy and planning with Manhattan’s Demand Forecasting and Demand Planning Solution.

Learn how to effectively manage store inventory to fulfill online and in-store customers.

Find out
Intelligent Order Management uses built-in algorithms and your inventory rules to prevent items with low stock levels to be purchased through ecommerce or click and collect. And when stock does need to be picked from the floor, you’ll be notified so that the items can be quickly located and removed from display.
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Fulfill from the distribution center:

Manhattan Warehouse Management uses advanced order streaming technology to automatically increase the priority for the ecommerce order to ensure it gets to her in time. Our solution optimizes the workflow between robots and humans to pick and pack the item.

Eighty percent of companies surveyed by Manhattan agreed that automating aspects of order fulfillment is essential.

QUESTION

Do you currently use order streaming within your operations?

Yes

No

Forty percent of retailers use Manhattan Associates software for order fulfillment.

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Order Pick Up

The store associate also has access to Mary’s online wishlist, via Manhattan Point of Sale and Customer Engagement, and selects all available items that might interest her. When she arrives, Mary decides to include the additional items to her purchase and our Point of Sale solution lets her pay for it – all in one seamless transaction. 

QUESTION

Do you expose customers' online wishlists to all customer-facing employees?

Yes

No

Access to a consumer's wish list can help associates make smart recommendations while the customer is in the store and ready to shop.

 Back

Results

Your promise to Mary has been fulfilled. She is delighted, will shop with you again, and is closer to becoming a loyal customer. Better yet, profits were maximized in the process.
 
Delivering the omnichannel fulfillment experience is non-negotiable. Delivering it profitably is the difference between surviving and thriving.
 
Contact Manhattan to learn how to Push Possible® and make omnichannel your advantage.
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