Mary has placed an order for same-day pick up.
The order is received by Manhattan Order Management, which has an enterprise-wide view of inventory and uses advanced optimization technology to to keep the same-day fulfillment promise to Mary profitably and ensure the item is available at the local store.
QUESTION
Our solution puts your customer at the center of your business and consolidates order information and transactions into one repository. Hundreds of complex calculations can now be made in an instant, based on real-time stock locations, availability and delivery needs, no matter how, where or when an order is made.
Order management can fulfill the order two ways. It can prioritize it in the distribution center using advanced order streaming technology. Or it can leverage inventory in the store to get it to Mary on her terms, whether that is buy online, pickup in-store, curbside pickup or ship from store.
Since the order is fulfilled from store inventory, Manhattan Store Order Fulfillment instructs the associate to pick Mary’s item with optimal pick path guidance. The transaction data collected is processed using machine learning technology to improve forecasting accuracy and planning with Manhattan’s Demand Forecasting and Demand Planning Solution.
Manhattan Warehouse Management uses advanced order streaming technology to automatically increase the priority for the ecommerce order to ensure it gets to her in time. Our solution optimizes the workflow between robots and humans to pick and pack the item.