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MANHATTAN ACTIVE®

ORDER
MANAGEMENT

The “omni” in omnichannel.

Born in the cloud, and built entirely from microservices, it is engineered to be extended and never needs upgrading. It uses machine learning and IoT integration to ensure promises made are promises kept. It is the system of truth for customer orders across all channels, brands and geographies, greatly improving operational agility and the customer experience. 

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Versionless

Continuous access to innovation with new features and updates released throughout the year.

Intelligent

Applied intelligence empowers real-time fulfilment optimisation to ensure promises are kept, profitably.

Unified

A single app to sell anywhere, engage anywhere and fulfil anywhere. 

Agile
Engineered to adapt rapidly to changing business and operational process and experience needs.
Scalable
Scales performance automatically to match demand peaks when needed.
Your commerce. Unified.
Unification of order management, customer engagement, point of sale and store inventory & fulfilment.
Customer Engagement 
Real-time insights into how, when and where customers want to shop and communicate with your brand. 
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Point of Sale
Resilient cloud-native store selling and engagement on any form factor with global promotions and omnichannel cart support.
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Store Inventory & Fulfilment
Robust, DC-quality inventory management and BOPIS, BORIS, ship from store and contactless curbside fulfilment.
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Interactive 
Inventory

Complete view of all inventory across the network ensures accuracy of inventory availability and fulfilment.

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Dynamic Order
Promising

Customized views of enterprise inventory by channel, product, customer and more to ensure accurate promising.

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Intelligent Fulfilment
Optimisation 

 

Real-time fulfilment sourcing optimisation, with machine learning to lower costs and maximise profitability.

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Omnichannel
Service 

Unified customer service for full order lifecycle support in the contact center or through digital self-service.

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Manhattan Active
Technology 

Cloud native and designed entirely from microservices that automatically scale to meet performance demands. 

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Manhattan
ProActive

WYSIWYG development environment to extend the data, services and user interface components of Manhattan Active solutions.

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OMNI ANF ROI Calculator

Use our Adaptive Network Fulfilment (ANF) ROI calculator to measure how optimising fulfilment, shipping and stores can help you maximise margins and profitability in your digital commerce marketplace.

Calculate Your Savings

“As we deliver on our omni strategy, our product fulfilment capabilities are crucial, and Manhattan’s OMS is helping us with enhanced visibility of our product inventory so that we can deliver our product shipments most efficiently and effectively to our customers.”

— PetSmart

“Manhattan’s success with large and innovative omnichannel retailers, across multiple geographies, was critical in our selection process. Its Enterprise Order Management solution will become the heartbeat of our omnichannel operation and will drive conversions across every point of commerce and improve customer lifetime value.”

— Lacoste

Explore
The extraordinary ways Manhattan Active Order Management combines industry-leading functionality with state-of-the-art technology.
Manhattan Active Omni Brochure

Manhattan Active Platform Technology 

Omnichannel Customer Service

Retail Snapshot

Omnichannel Fulfilment Optimisation

Unify the Customer Experience

Schedule a Demo
Please complete the form below to request a demo from one of our Sales representatives.